Job Description: Provide integration support to English and Spanish-speaking customers integrating NMI's payment solutions Work with customers to ensure required functionality and correct software flow Maintain personal implementations of NMI products to understand solution functionality, including SDK updates Create and update internal and external product documentation Serve as a technical integration contact for NMI colleagues Contribute to projects as required Requirements: Professional fluency in Spanish and English, with clear and confident technical communication in written and spoken formats Experience coding in Objective-C, or willingness to learn Experience coding in at least one of C#, C++, or Java Good understanding of Windows and Linux operating systems Basic networking understanding for supporting network-related issues Customer-centric approach and excellent customer service skills Ability to prioritize workload and identify high-priority tasks Ability to explain technical information to customers with varying technical knowledge Strong problem-solving skills Outside-the-box thinking and initiative Excellent written and verbal communication skills Positive can-do attitude Proactive approach to tasks Preferred: experience with CSS, HTML, and PHP Preferred: experience with Windows Server and/or Windows CE Preferred: experience using a customer ticketing system Preferred: experience in the payments industry Preferred: knowledge of development frameworks Employment eligibility in the United States Satisfactory background and financial checks required for employment Benefits: A remote first culture! Personal growth and advancement opportunities Flex PTO & dedicated sick time Health, Dental and Vision Insurance Life, ADD, Short-term and Long-term Disability insurance 401k matching up to 4% after two months of service Flexible Spending Account Paid Parental Leave Company volunteer days Employee referral program Bonusly colleague recognition