Job DescriptionJob DescriptionSalary :$16.00-$20.00 / HR DOEPart-Time After-Hours Customer Service Representative (Remote 5PM9PM) Residential HVAC CompanyAre you a customer service professional looking to earn extra income in the evenings from the comfort of your home? Join our growing team at Rock Plumbing Heating & Air Conditioning, a trusted name in residential heating, ventilation, and air conditioning services!Location :Remote, (Training Onsite)Hours :Part-Time MondaySaturday, 5 :00 PM 9 :00 PM CSTIndustry :Residential HVACCompensation :$16.00-$20.00 / HR DOEAbout Us :At Rock Plumbing Heating & Air Conditioning were committed to providing high-quality comfort solutions to homeowners.As a family-owned and operated business, we take pride in our excellent customer service and our team of professionals who truly care about making a difference.What Youll Do :Answer incoming calls and respond to emails / chat inquiries during after-hoursAssist customers with scheduling appointments, service updates, and general questionsProvide empathetic and timely solutions to homeowners experiencing HVAC issuesDocument interactions and update customer records in our CRM systemCommunicate efficiently with on-call technicians as neededWhat Were Looking For :Previous customer service experience (HVAC or home services preferred)Excellent communication and active listening skillsDependable, self-motivated, and able to work independentlyStrong computer and typing skillsAvailability to work Weekdays and Saturdays from 5PM9PM MSTQuiet, professional remote work setupBonus Points :Experience using ServiceTitan, Housecall Pro, or similar scheduling softwareBilingual (English / Spanish) a plusWhy Work With Us?Flexible part-time evening scheduleRemote work zero commuteSupportive, family-oriented team cultureOpportunity to grow within the companyremote work.
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